Return & Exchange Policy

Effective Date: 01/01/2025

 

Thank you for choosing Prymal Tech. We strive to provide you with a reliable and innovative product. However, we understand that there may be instances where you need to return, exchange, or request a refund. This Return, Refund, and Exchange Policy outlines the terms and conditions for such processes.

1. Returns:

1.1 Eligibility:

• To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

• The return request must be initiated within 30 days from the date of purchase.

1.2 Return Process:

• To initiate a return, please contact our customer support with your order number and the reason for the return.

• Our customer support team will provide you with instructions on how to return the product.

1.3 Return Shipping:

• The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

• We recommend using a trackable shipping service to ensure the safe return of the product.

1.4 Tampered or Modified Items:

• Items that have been tampered with or modified in any way are not eligible for return or refund.

• Tampering or modification includes, but is not limited to, opening the product casing, attempting to alter the product's functionality, or using unauthorized accessories.

2. Refunds:

2.1 Refund Eligibility:

• Refunds will be processed only for products returned in accordance with the conditions outlined in Section 1.

• The refund will be issued to the original payment method used for the purchase.

2.2 Refund Process:

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

3. Exchanges:

3.1 Eligibility:

• Exchanges are allowed for products that are defective or damaged upon receipt.

• The exchange request must be initiated within 30 days from the date of purchase.

• Exchange items will only be returned within the United States.

3.2 Exchange Process:

• To initiate an exchange, please contact our customer support with your order number and details of the issue.

• Our customer support team will provide you with instructions on how to return the defective or damaged product and will arrange for the shipment of a replacement.

4. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to:

  • Downloadable software products.

  • Products that are damaged due to misuse, abuse, or negligence.

5. Warranty:

• Our products are covered by a limited warranty. Please refer to the warranty information provided with the product for details on warranty coverage and claims.

6. Contact Information:

• For any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Note:

• This Return, Refund, and Exchange Policy is subject to change without notice. Please review this policy periodically for any updates.